Mahrinasari MS, Muhammad Haseeb, Satria Bangsawan, Mohamad Fazli Sabri, Norzaidi Mohd Daud. EFFECTS OF GREEN OPERATIONAL PRACTICES AND E-CRM ON PATIENT SATISFACTION AMONG INDONESIAN HOSPITALS: EXPLORING THE MODERATING ROLE OF GREEN SOCIAL INFLUENCE. Oper. Res. Eng. Sci. Theor. Appl. [Internet]. 2023 Jun. 24 [cited 2024 Dec. 20];6(1). Available from: http://oresta.org/menu-script/index.php/oresta/article/view/531