Analysis of business process management defining and structuring activities in micro, small and medium – sized enterprises
DOI:
https://doi.org/10.31181/oresta1903040dKeywords:
business processes, defining, structuring, business process management (BPM), micro, small and medium enterprises, TOPSISAbstract
Business process defining and structuring influences the evolution of organizations’ business activities. It represents the starting point on the path to establishing of an process mature organization. A number of elements is needed to be met to get the organization out of a state of complete unstructuredness. Micro, small and medium enterprises are interesting for considering the adoption of the concept of business process management (BPM), not only because of their size but also because of managerial role of the owner, the way of managing and decision making, as well as assigning multiple roles and responsibilities to one employee. This paper analyzes the defining and structuring of BPM within groups of micro, small and medium sized enterprise. The TOPSIS method was applied for the purpose of ranking enterprise groups in accordance with the establishment of defining and structuring elements.
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References
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Böhringer, M. (2010). Emergent case management for ad-hoc processes: a solution based on microblogging and activity streams. In Proceedings of International Conference on Business Process Management, September 2010., Springer, Berlin, Heidelberg, 384-395.
Burlton, R. T. (2015). Delivering business strategy through process management. In Handbook on Business Process Management 2, Springer, Berlin, Heidelberg, pp. 45-78, DOI 10.1007/978-3-642-45103-4_2.
Chatterjee, P., & Stević, Ž. (2019). A two-phase fuzzy AHP-fuzzy TOPSIS model for supplier evaluation in manufacturing environment. Operational Research in Engineering Sciences: Theory and Applications, 2(1), 72-90, DOI:_https://doi.org/10.31181/oresta1901060c.
Dehbokry, S.G. & Chew, E.K. (2014). The Strategic Requirements for an Enterprise Business Architecture Framework by Smes. LNIT 2(1), 32–38.
Delavande, A., Giné, X., & McKenzie, D. (2011). Measuring subjective expectations in developing countries: A critical review and new evidence. Journal of development economics, 94(2), 151-163, doi:10.1016/j.jdeveco.2010.01.008.
Dimitrijević, D., Adamović, Ž., Urošević, S., & Prokopović, B. (2019). Proces generisanja modela MSP – participacija i benefiti kompjuterskog modelovanja (2. deo). Tekstilna industrija, 67(1), 39-50, DOI: 10.5937/tekstind1901039D.
Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2013). Fundamentals of business process management (Vol. 1, p. 2). Heidelberg: Springer.
Dumitraşcu, M., Seremeta, R.O.B.E.R.T. (2011) Increasing Efficiency and Effectiveness in Large Companies by Combining Six SIgma with BPM. Chalenges of the Knowledge Society, 1216-1223.
Fisher, D. M. (2004). The business process maturity model: a practical approach for identifying opportunities for optimization. Business Process Trends, 9(4), 11-15.
Fleishmann, A., Schmidt, W., Stary, C., Obermeier, S., Börger, E. (2012). Subject-Oriented Business Process Management, Springer Science & Business Media.
Gadakh, V. S. (2012). Parametric optimization of wire electrical discharge machining using TOPSIS method. Advances in Production Engineering & Management, 7(3), 157. http://dx.doi.org/10.14743/apem2012.3.138
Hammer, M., & Stanton, S. (1999). How process enterprises really work. Harvard business review, 77, 108-120.
Hammer, M. (2007). The process audit. Harvard business review, 85(4), 111.
Handayani, P. W., Hidayanto, A. N., & Budi, I. (2013). Business Process Requirements for Indonesian Small Medium Enterprises (SMEs) in Implementing Enterprise Resource Planning (ERP) and ERP Systems Comparison. JCP, 8(9), 2437-2441, doi:10.4304/jcp.8.9.2437-2441.
Hernaus, T. (2016). Organizational differentiation and integration. In Organizacija. Sinergija-nakladništvo doo.
Isoherranen, V., Niinikoski, E. R., Malinen, T., Jokinen, M., Kess, P., & Karkkainen, M. K. (2016, December). Operational excellence evaluation model for SMEs and regional findings. In 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 199-203). IEEE, DOI: 10.1109/IEEM.2016.7797864.
Jain, V., & Raj, T. (2013). Evaluation of flexibility in FMS using SAW and WPM. Decision Science Letters, 2(4), 223-230, doi: 10.5267/j.dsl.2013.06.003.
Jelić-Aksentijević, A. A. (2009). Razvoj kreativnih kadrova u oblasti tekstilnog dizajna. Tekstilna industrija, 57(1-3), 14-18.
Jones, D. F., & Mardle, S. J. (2004). A distance-metric methodology for the derivation of weights from a pairwise comparison matrix. Journal of the Operational Research Society, 55(8), 869-875, https://doi.org/10.1057/palgrave.jors.2601745.
Johnson, S. (2002). Lifelong learning and SMEs: issues for research and policy. Journal of Small Business and Enterprise Development, 9(3), 285-295, https://doi.org/10.1108/14626000210438607.
Kahraman, C., Yasin Ateş, N., Çevik, S., Gülbay, M., & Ayça Erdoğan, S. (2007). Hierarchical fuzzy TOPSIS model for selection among logistics information technologies. Journal of Enterprise Information Management, 20(2), 143-168, https://doi.org/10.1108/17410390710725742.
Knuplesch, D., Reichert, M., Mangler, J., Rinderle-Ma, S., & Fdhila, W. (2012). Towards compliance of cross-organizational processes and their changes. In Proceedings of International Conference on Business Process Management, Springer, September 2012., Berlin, Heidelberg, 649-661.
Krmac, E., & Djordjević, B. (2019). Evaluation of the TCIS Influence on the capacity utilization using the TOPSIS method: Case studies of Serbian and Austrian railways. Operational Research in Engineering Sciences: Theory and Applications, 2(1), 27-36, https://doi.org/10.31181/oresta1901030k.
Kueng, P., & Kawalek, P. (1997). Goal-based business process models: creation and evaluation. Business process management journal, 3(1), 17-38.
Laguna, M., & Marklund, J. (2013). Business process modeling, simulation and design. Chapman and Hall/CRC.
Lindsay, A., Downs, D., & Lunn, K. (2003). Business processes—attempts to find a definition. Information and software technology, 45(15), 1015-1019, doi:10.1016/S0950-5849(03)00129-0.
Lotfi, F. H., Fallahnejad, R., & Navidi, N. (2011). Ranking efficient units in DEA by using TOPSIS method. Applied Mathematical Sciences, 5(17), 805-815.
McCormack, K. (2001). Business process orientation: Do you have it?, Quality Progress, 34(1), pp 51 – 58.
Mete, F. (2006). The creative role of sources of inspiration in clothing design. International journal of clothing science and technology, 18(4), 278-293, https://doi.org/10.1108/09556220610668509.
Mičić, I., Mičić, I., & Mičić, M. (2019). Strategija razvoja globalnih informaciono – tehnoloških mogućnosti poslovanja u kompaniji “Beneton” . Tekstilna industrija, 67(2), 54-59, doi:10.5937/tekstind1902054M.
Miloševic, D., & Patanakul, P. (2005). Standardized project management may increase development projects success. International journal of project management, 23(3), 181-192, doi:10.1016/j.ijproman.2004.11.002.
Olson, D. L. (2004). Comparison of weights in TOPSIS models. Mathematical and Computer Modelling, 40(7-8), 721-727, doi: 10.1016/j.mcm.2004.10.003.
Opricovic, S., & Tzeng, G. H. (2004). Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS. European journal of operational research, 156(2), 445-455, doi:10.1016/S0377-2217(03)00020-1.
Patig, S., Casanova-Brito, V., & Vögeli, B. (2010). IT requirements of business process management in practice–an empirical study. In International Conference on Business Process Management, September, 2010., Springer, Berlin, Heidelberg, pp. 13-28, https://doi.org/10.1007/978-3-642-15618-2_4.
Pejić Bach, M., Bosilj Vukšić, V., Suša Vugec, D., & Stjepić, A. M. (2019). BPM and BI in SMEs: The role of BPM/BI alignment in organizational performance. International Journal of Engineering Business Management, 11, 1-16, DOI: 10.1177/1847979019874182.
Scheer, A. W., Thomas, O., & Adam, O. (2005). Process Modeling Using Event-Driven Process Chains. Process-aware information systems, 119., Chapter 6. pp. 119-145.
Schmiedel, T., vom Brocke, J., & Recker, J. (2015). Culture in business process management: how cultural values determine BPM sucess. In Handbook on Business Process Management (pp. 649 - 663). Springer, Berlin, Heidelberg.
Smirnov, S., Reijers, H. A., Weske, M., & Nugteren, T. (2012). Business process model abstraction: a definition, catalog, and survey. Distributed and Parallel Databases, 30(1), 63-99.
Son, L. N. (2014). Consistency test in ANP method with group judgment under intuitionistic fuzzy environment. International Journal of Soft Computing and Engineering, 4(3).
Škrinjar, R., Trkman P., (2013). Increasing process orientation with business process management: Critical practices, International Journal of Information Management, 33, pp. 48-60. https://doi.org/10.1016/j.ijinfomgt.2012.05.011.
Tang, J., Pee, L. G., & Iijima, J. (2013). Investigating the effects of business process orientation on organizational innovation performance. Information & Management, 50(8), 650-660, https://doi.org/10.1016/j.im.2013.07.002.
Trkman, P. (2010). The critical success factors of business process management. International journal of information management, 30(2), 125-134, doi:10.1016/j.ijinfomgt.2009.07.003.
Urošević, S. (2011). Koncept klaster-rešenje za opstanak malih i srednjih preduzeća u sektoru tekstila. Zbornik radova Tehnološkog fakulteta, Leskovac, 252-260.
Urošević, S., Stanujkić, D., & Karabašević, D. (2018). Trendovi u menadžmentu ljudskih resursa, Savremeni pristup izboru kadrova, Tehnički fakultet Univerziteta u Beogradu, Bor, Tercija.
Venkateswarlu, P., & Sarma, B. D. (2016). Selection of supplier by using SAW and VIKOR methods. Int. Journal of Engineering Research and Application, 6(3), 80-88.
vom Brocke, Jan, Schmiedel, Theresa, Recker, Jan C., Trkman, Peter, Mertens, Willem, & Viaene, Stijn (2014) Ten principles of good business process management. Business Process Management Journal, 20(4), pp. 530-548, https://doi.org/10.1108/BPMJ-06-2013-0074.
Vukšić, V., & Štemberger, M. (2010). Adoption of business process orientation practices: Slovenian and Croatian survey. Business Systems Research, 1(1-2), 5-19, DOI: 10.2478/v10305-012-0022-0.
Wang, Y. M., & Elhag, T. M. (2007). A goal programming method for obtaining interval weights from an interval comparison matrix. European Journal of operational research, 177(1), 458-471, https://doi.org/10.1016/j.ejor.2005.10.066.
Zolfani, S. H., Sedaghat, M., & Zavadskas, E. K. (2012). Performance evaluating of rural ICT centers (telecenters), applying fuzzy AHP, SAW-G and TOPSIS Grey, a case study in Iran. Technological and Economic Development of Economy, 18(2), 364-387, doi:10.3846/20294913.2012.685110.
Zur Muehlen, M., & Ho, D. T. Y. (2005). Risk management in the BPM lifecycle. In Proceedings of International Conference on Business Process Management, September 2005., Springer, Berlin, Heidelberg, 454-466, DOI:10.1007/11678564_42.
Ahmadi, H., Rad, M. S., Nilashi, M., Ibrahim, O., & Almaee, A. (2013). Ranking the Micro level critical factors of electronic medical records adoption using TOPSIS method. Health Informatics, 4(2), DOI: 10.5121/hiij.2013.2402.
Bask, A. H., Tinnilä, M., & Rajahonka, M. (2010). Matching service strategies, business models and modular business processes. Business Process Management Journal, 16(1), 153-180, DOI 10.1108/14637151011017994.
Becker, J., Rosemann, M., & Von Uthmann, C. (2000). Guidelines of business process modeling. In Business process management, Springer, Berlin, Heidelberg, pp. 30-49.
Becker, J., Kugeler, M., & Rosemann, M. (Eds.). (2013). Process management: a guide for the design of business processes. Springer Science & Business Media.
Bojanić, M. S., Simić, J., & Ristić, D. (2013). Model upravljanja procesom reinženjeringa. In Proceedings of International Scientific Conference Globalization Challenges and the Social - Economic Environment of the EU, 4-5 april 2013., Slovenia, 24 - 30.
Böhringer, M. (2010). Emergent case management for ad-hoc processes: a solution based on microblogging and activity streams. In Proceedings of International Conference on Business Process Management, September 2010., Springer, Berlin, Heidelberg, 384-395.
Burlton, R. T. (2015). Delivering business strategy through process management. In Handbook on Business Process Management 2, Springer, Berlin, Heidelberg, pp. 45-78, DOI 10.1007/978-3-642-45103-4_2.
Chatterjee, P., & Stević, Ž. (2019). A two-phase fuzzy AHP-fuzzy TOPSIS model for supplier evaluation in manufacturing environment. Operational Research in Engineering Sciences: Theory and Applications, 2(1), 72-90, DOI:_https://doi.org/10.31181/oresta1901060c.
Dehbokry, S.G. & Chew, E.K. (2014). The Strategic Requirements for an Enterprise Business Architecture Framework by Smes. LNIT 2(1), 32–38.
Delavande, A., Giné, X., & McKenzie, D. (2011). Measuring subjective expectations in developing countries: A critical review and new evidence. Journal of development economics, 94(2), 151-163, doi:10.1016/j.jdeveco.2010.01.008.
Dimitrijević, D., Adamović, Ž., Urošević, S., & Prokopović, B. (2019). Proces generisanja modela MSP – participacija i benefiti kompjuterskog modelovanja (2. deo). Tekstilna industrija, 67(1), 39-50, DOI: 10.5937/tekstind1901039D.
Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2013). Fundamentals of business process management (Vol. 1, p. 2). Heidelberg: Springer.
Dumitraşcu, M., Seremeta, R.O.B.E.R.T. (2011) Increasing Efficiency and Effectiveness in Large Companies by Combining Six SIgma with BPM. Chalenges of the Knowledge Society, 1216-1223.
Fisher, D. M. (2004). The business process maturity model: a practical approach for identifying opportunities for optimization. Business Process Trends, 9(4), 11-15.
Fleishmann, A., Schmidt, W., Stary, C., Obermeier, S., Börger, E. (2012). Subject-Oriented Business Process Management, Springer Science & Business Media.
Gadakh, V. S. (2012). Parametric optimization of wire electrical discharge machining using TOPSIS method. Advances in Production Engineering & Management, 7(3), 157. http://dx.doi.org/10.14743/apem2012.3.138
Hammer, M., & Stanton, S. (1999). How process enterprises really work. Harvard business review, 77, 108-120.
Hammer, M. (2007). The process audit. Harvard business review, 85(4), 111.
Handayani, P. W., Hidayanto, A. N., & Budi, I. (2013). Business Process Requirements for Indonesian Small Medium Enterprises (SMEs) in Implementing Enterprise Resource Planning (ERP) and ERP Systems Comparison. JCP, 8(9), 2437-2441, doi:10.4304/jcp.8.9.2437-2441.
Hernaus, T. (2016). Organizational differentiation and integration. In Organizacija. Sinergija-nakladništvo doo.
Isoherranen, V., Niinikoski, E. R., Malinen, T., Jokinen, M., Kess, P., & Karkkainen, M. K. (2016, December). Operational excellence evaluation model for SMEs and regional findings. In 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 199-203). IEEE, DOI: 10.1109/IEEM.2016.7797864.
Jain, V., & Raj, T. (2013). Evaluation of flexibility in FMS using SAW and WPM. Decision Science Letters, 2(4), 223-230, doi: 10.5267/j.dsl.2013.06.003.
Jelić-Aksentijević, A. A. (2009). Razvoj kreativnih kadrova u oblasti tekstilnog dizajna. Tekstilna industrija, 57(1-3), 14-18.
Jones, D. F., & Mardle, S. J. (2004). A distance-metric methodology for the derivation of weights from a pairwise comparison matrix. Journal of the Operational Research Society, 55(8), 869-875, https://doi.org/10.1057/palgrave.jors.2601745.
Johnson, S. (2002). Lifelong learning and SMEs: issues for research and policy. Journal of Small Business and Enterprise Development, 9(3), 285-295, https://doi.org/10.1108/14626000210438607.
Kahraman, C., Yasin Ateş, N., Çevik, S., Gülbay, M., & Ayça Erdoğan, S. (2007). Hierarchical fuzzy TOPSIS model for selection among logistics information technologies. Journal of Enterprise Information Management, 20(2), 143-168, https://doi.org/10.1108/17410390710725742.
Knuplesch, D., Reichert, M., Mangler, J., Rinderle-Ma, S., & Fdhila, W. (2012). Towards compliance of cross-organizational processes and their changes. In Proceedings of International Conference on Business Process Management, Springer, September 2012., Berlin, Heidelberg, 649-661.
Krmac, E., & Djordjević, B. (2019). Evaluation of the TCIS Influence on the capacity utilization using the TOPSIS method: Case studies of Serbian and Austrian railways. Operational Research in Engineering Sciences: Theory and Applications, 2(1), 27-36, https://doi.org/10.31181/oresta1901030k.
Kueng, P., & Kawalek, P. (1997). Goal-based business process models: creation and evaluation. Business process management journal, 3(1), 17-38.
Laguna, M., & Marklund, J. (2013). Business process modeling, simulation and design. Chapman and Hall/CRC.
Lindsay, A., Downs, D., & Lunn, K. (2003). Business processes—attempts to find a definition. Information and software technology, 45(15), 1015-1019, doi:10.1016/S0950-5849(03)00129-0.
Lotfi, F. H., Fallahnejad, R., & Navidi, N. (2011). Ranking efficient units in DEA by using TOPSIS method. Applied Mathematical Sciences, 5(17), 805-815.
McCormack, K. (2001). Business process orientation: Do you have it?, Quality Progress, 34(1), pp 51 – 58.
Mete, F. (2006). The creative role of sources of inspiration in clothing design. International journal of clothing science and technology, 18(4), 278-293, https://doi.org/10.1108/09556220610668509.
Mičić, I., Mičić, I., & Mičić, M. (2019). Strategija razvoja globalnih informaciono – tehnoloških mogućnosti poslovanja u kompaniji “Beneton” . Tekstilna industrija, 67(2), 54-59, doi:10.5937/tekstind1902054M.
Miloševic, D., & Patanakul, P. (2005). Standardized project management may increase development projects success. International journal of project management, 23(3), 181-192, doi:10.1016/j.ijproman.2004.11.002.
Olson, D. L. (2004). Comparison of weights in TOPSIS models. Mathematical and Computer Modelling, 40(7-8), 721-727, doi: 10.1016/j.mcm.2004.10.003.
Opricovic, S., & Tzeng, G. H. (2004). Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS. European journal of operational research, 156(2), 445-455, doi:10.1016/S0377-2217(03)00020-1.
Patig, S., Casanova-Brito, V., & Vögeli, B. (2010). IT requirements of business process management in practice–an empirical study. In International Conference on Business Process Management, September, 2010., Springer, Berlin, Heidelberg, pp. 13-28, https://doi.org/10.1007/978-3-642-15618-2_4.
Pejić Bach, M., Bosilj Vukšić, V., Suša Vugec, D., & Stjepić, A. M. (2019). BPM and BI in SMEs: The role of BPM/BI alignment in organizational performance. International Journal of Engineering Business Management, 11, 1-16, DOI: 10.1177/1847979019874182.
Scheer, A. W., Thomas, O., & Adam, O. (2005). Process Modeling Using Event-Driven Process Chains. Process-aware information systems, 119., Chapter 6. pp. 119-145.
Schmiedel, T., vom Brocke, J., & Recker, J. (2015). Culture in business process management: how cultural values determine BPM sucess. In Handbook on Business Process Management (pp. 649 - 663). Springer, Berlin, Heidelberg.
Smirnov, S., Reijers, H. A., Weske, M., & Nugteren, T. (2012). Business process model abstraction: a definition, catalog, and survey. Distributed and Parallel Databases, 30(1), 63-99.
Son, L. N. (2014). Consistency test in ANP method with group judgment under intuitionistic fuzzy environment. International Journal of Soft Computing and Engineering, 4(3).
Škrinjar, R., Trkman P., (2013). Increasing process orientation with business process management: Critical practices, International Journal of Information Management, 33, pp. 48-60. https://doi.org/10.1016/j.ijinfomgt.2012.05.011.
Tang, J., Pee, L. G., & Iijima, J. (2013). Investigating the effects of business process orientation on organizational innovation performance. Information & Management, 50(8), 650-660, https://doi.org/10.1016/j.im.2013.07.002.
Trkman, P. (2010). The critical success factors of business process management. International journal of information management, 30(2), 125-134, doi:10.1016/j.ijinfomgt.2009.07.003.
Urošević, S. (2011). Koncept klaster-rešenje za opstanak malih i srednjih preduzeća u sektoru tekstila. Zbornik radova Tehnološkog fakulteta, Leskovac, 252-260.
Urošević, S., Stanujkić, D., & Karabašević, D. (2018). Trendovi u menadžmentu ljudskih resursa, Savremeni pristup izboru kadrova, Tehnički fakultet Univerziteta u Beogradu, Bor, Tercija.
Venkateswarlu, P., & Sarma, B. D. (2016). Selection of supplier by using SAW and VIKOR methods. Int. Journal of Engineering Research and Application, 6(3), 80-88.
vom Brocke, Jan, Schmiedel, Theresa, Recker, Jan C., Trkman, Peter, Mertens, Willem, & Viaene, Stijn (2014) Ten principles of good business process management. Business Process Management Journal, 20(4), pp. 530-548, https://doi.org/10.1108/BPMJ-06-2013-0074.
Vukšić, V., & Štemberger, M. (2010). Adoption of business process orientation practices: Slovenian and Croatian survey. Business Systems Research, 1(1-2), 5-19, DOI: 10.2478/v10305-012-0022-0.
Wang, Y. M., & Elhag, T. M. (2007). A goal programming method for obtaining interval weights from an interval comparison matrix. European Journal of operational research, 177(1), 458-471, https://doi.org/10.1016/j.ejor.2005.10.066.
Zolfani, S. H., Sedaghat, M., & Zavadskas, E. K. (2012). Performance evaluating of rural ICT centers (telecenters), applying fuzzy AHP, SAW-G and TOPSIS Grey, a case study in Iran. Technological and Economic Development of Economy, 18(2), 364-387, doi:10.3846/20294913.2012.685110.
Zur Muehlen, M., & Ho, D. T. Y. (2005). Risk management in the BPM lifecycle. In Proceedings of International Conference on Business Process Management, September 2005., Springer, Berlin, Heidelberg, 454-466, DOI:10.1007/11678564_42.
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2019-12-03
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Dobrosavljević, A., & Urošević, S. (2019). Analysis of business process management defining and structuring activities in micro, small and medium – sized enterprises. Operational Research in Engineering Sciences: Theory and Applications, 2(3), 40–54. https://doi.org/10.31181/oresta1903040d
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