Mahrinasari MS; Muhammad Haseeb; Satria Bangsawan; Mohamad Fazli Sabri; Norzaidi Mohd Daud. EFFECTS OF GREEN OPERATIONAL PRACTICES AND E-CRM ON PATIENT SATISFACTION AMONG INDONESIAN HOSPITALS: EXPLORING THE MODERATING ROLE OF GREEN SOCIAL INFLUENCE. Oper. Res. Eng. Sci. Theor. Appl. 2023, 6.