MAHRINASARI MS; MUHAMMAD HASEEB; SATRIA BANGSAWAN; MOHAMAD FAZLI SABRI; NORZAIDI MOHD DAUD. EFFECTS OF GREEN OPERATIONAL PRACTICES AND E-CRM ON PATIENT SATISFACTION AMONG INDONESIAN HOSPITALS: EXPLORING THE MODERATING ROLE OF GREEN SOCIAL INFLUENCE. Operational Research in Engineering Sciences: Theory and Applications, [S. l.], v. 6, n. 1, 2023. Disponível em: https://oresta.org/menu-script/index.php/oresta/article/view/531. Acesso em: 17 oct. 2024.