SHADRINA, Amalina; IKATRINASARI, Zulfa Fitri. Quality Improvement Of The E-Commerce Website Using Integration Of Kano Model-IPA With QFD Approach. Operational Research in Engineering Sciences: Theory and Applications, [S. l.], v. 4, n. 3, p. 1–20, 2021. DOI: 10.31181/oresta20403001s. Disponível em: https://oresta.org/menu-script/index.php/oresta/article/view/103. Acesso em: 5 nov. 2024.