Operational Research in Engineering Sciences

Journal DOI: https://doi.org/10.31181/oresta190101s

(A Journal of Management and Engineering) ISSN 2620-1607 | ISSN 2620-1747 |

Analysis of business process management defining and structuring activities in micro, small and medium – sized enterprises

Andrea Dobrosavljević,
Technical faculty in Bor, University in Belgrade, Serbia
Snežana Urošević,
Technical faculty in Bor, University in Belgrade, Serbia

Abstract

Business process defining and structuring influences the evolution of organizations’ business activities. It represents the starting point on the path to establishing of an process mature organization. A number of elements is needed to be met to get the organization out of a state of complete unstructuredness. Micro, small and medium enterprises are interesting for considering the adoption of the concept of business process management (BPM), not only because of their size but also because of managerial role of the owner, the way of managing and decision making, as well as assigning multiple roles and responsibilities to one employee. This paper analyzes the defining and structuring of BPM within groups of micro, small and medium sized enterprise. The TOPSIS method was applied for the purpose of ranking enterprise groups in accordance with the establishment of defining and structuring elements.

Keywords
business processes, defining, structuring, business process management (BPM), micro, small and medium enterprises, TOPSIS.

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SCImago Journal & Country Rank

CiteScore for Management Science and Operations Research

8.1
2021CiteScore
 
 
89th percentile
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CiteScore for Engineering (miscellaneous)

8.1
2021CiteScore
 
 
93rd percentile
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