Operational Research in Engineering Sciences

Journal DOI: https://doi.org/10.31181/oresta190101s

(A Journal of Management and Engineering) ISSN 2620-1607 | ISSN 2620-1747 |

THE NEXUS OF LEADERSHIP STYLES AND TOTAL QUALITY MANAGEMENT: ENHANCING HEALTHCARE SECTOR IMPLICATIONS THROUGH INDIVIDUAL READINESS TO CHANGE WITHIN DECISIONS SCIENCES FRAMEWORK

Mahmoud Salahat ,
Palestine Ahliya University; Bethlehem; Palestine
Mousa Ajouz ,
Palestine Ahliya University; Bethlehem; Palestine
Arwa Hammash ,
Palestinian Ministry of Health; Ramallah; Palestine
Maha Shehadeh ,
Applied Science Private University; Jordan
Weam Tunsi ,
University of Business and Technology, Jeddah, 21448, Saudi Arabia
Yussra Jamjoom ,
University of Business and Technology, Jeddah, 21448, Saudi Arabia
Mohammad Kanan ,
University of Business and Technology, Jeddah, 21448, Saudi Arabia; College of Engineering, Zarqa University, Zarqa, Jordan
Abdalmuttaleb Al-Sartawi ,
Accounting, Finance and Banking Department, Ahlia University, Bahrain

Abstract

The present research, rooted in operations research, investigates the influence of leadership styles on total quality management (TQM) in the healthcare sector of Palestine. The study examines the mediating role of readiness to change integration within decision sciences between leadership styles of operations employees and TQM. Employing a quantitative research approach with a cross-sectional design, data was systematically sampled from 120 healthcare workers in governmental hospitals. Utilizing Partial Least Square-Structural Equation Modelling (PLS-SEM) for analysis, the findings underscore a positive and significant impact of leadership styles on TQM in healthcare. Additionally, the study reveals a significant and positive impact of leadership style on TQM, mediated by readiness to change. These noteworthy findings contribute to the operations research domain, providing insights into the interplay of leadership dynamics and TQM implementation in the healthcare sector. Furthermore, by bridging theoretical frameworks with practical applications, the study offers actionable strategies for healthcare leaders to enhance TQM implementation, ultimately aiming for improved operational efficiency and patient outcomes.

Keywords
Leadership Styles, Individual Readiness for Change, Total Quality Management.

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SCImago Journal & Country Rank

CiteScore for Management Science and Operations Research

8.1
2021CiteScore
 
 
89th percentile
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CiteScore for Engineering (miscellaneous)

8.1
2021CiteScore
 
 
93rd percentile
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