Operational Research in Engineering Sciences

Journal DOI: https://doi.org/10.31181/oresta190101s

(A Journal of Management and Engineering) ISSN 2620-1607 | ISSN 2620-1747 |

EFFECTS OF ARTIFICIAL INTELLIGENCE ON SUPPLY CHAIN OPERATIONAL PERFORMANCE: ROLE OF OPERATIONS ADAPTIVE CAPABILITIES AND AMBIDEXTERITY INNOVATION

Hashed Mabkhot ,
School of Business, King Faisal University, Saudi Arabia; Faculty of Business and Commerce, Amran University, Amran, Yemen
Wael Sh. Basri ,
College of Business Administration, Management information system, Northern Border University, ArAr. Saudi Arabia.

Abstract

Research aimed to test the influence of artificial intelligence-based factors on supply chain operations performance. The study also tested the mediating effect of operations adaptive capabilities and operations ambidexterity. For this purpose, collected data from 390 employees of SMEs in Saudi Arabia employing a convenient sampling technique. The survey based study used a cross-sectional research design and quantitative approach. The structural model results show that AI-based risk management, AI-based innovations, and generative AI have a positive and significant impact on supply chain performance. On the other hand, indirect mediating effect results also show that operations adaptive capabilities and operations ambidexterity innovation positively and significantly mediated among all AI-based indicators and supply chain performance of SMEs in Saudi Arabia. The study on the findings of AI-based factors to improve supply chain operations performance contributed empirical literature in the context of Saudi Arabian SMEs. Furthermore, study also highlighted the mediating effect of operations adaptive capabilities and operations ambidexterity innovation in strengthening the relationship between AI indicators and supply chain operations performance. These findings provide valuable insights for SMEs seeking to leverage AI technologies to improve supply chain operational performance.

Keywords
AI-based risk management, Supply chain operations performance, , Adaptive capabilities, SMEs, Saudi Arabia.

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SCImago Journal & Country Rank

CiteScore for Management Science and Operations Research

8.1
2021CiteScore
 
 
89th percentile
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CiteScore for Engineering (miscellaneous)

8.1
2021CiteScore
 
 
93rd percentile
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